Contact us
Write to Portexa Investment & Financial Services Pvt. Ltd. — every message gets a ticket number and a reply within 2 business hours.
Support and enquiries · Kathmandu
Talk to a person, tracked to the end.
One address for everything at Portexa Investment & Financial Services Pvt. Ltd. — Portexa Investment Intelligence and our advisory services alike. Tell us what you need: a sign-in problem, a billing question, a number that looks wrong, a question about a valuation, a consultation, a feature idea. Your message becomes a ticket with its own number, you get an email straight away, and the same team member sees it through until it is closed.
Send a message
All fields are required. You will receive the ticket number by email.
Other ways to reach us
- Emailsupport@portexaifs.comEmails are logged as tickets too — quote your number if you have one.
- Phone+977-1-5555555Sunday–Friday, 10:00–17:00 (NPT)
- Office4th Floor, Trade Tower, Kathmandu, NepalVisits by appointment.
Before you write
What happens after you press send
The whole path, so you know where your ticket is at any moment.
Ticket opened
You get a number like PX-260919-7K3Q and a confirmation email with a private tracking link. No account needed.
Routed to the right team
Your department choice puts it in front of the people who handle it. A team member takes it and it shows as "in progress".
We reply, you reply
Every reply is emailed to you and kept on the ticket page. Answer there and it goes straight back to the same person.
Resolved and closed
You receive the resolution by email. If anything is still wrong, one reply reopens the ticket with its full history.